SHIPPING POLICY
SHIPPING POLICY
Last Updated: January 2, 2026
At Sistera, we aim to process and ship all orders as quickly and efficiently as possible. Please review the information below regarding shipping timelines and delivery expectations.
Order Processing Time
All orders are processed within 1 business day (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
United States Orders
- Estimated delivery time: 4–7 business days after shipment
International Orders
- Estimated delivery time: 5–8 business days after shipment
Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, or high shipping volume.
Shipping Rates
Shipping costs are calculated at checkout based on your order details.
Customs, Duties & Taxes
Some international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect or Incomplete Addresses
Please ensure your shipping address is entered correctly at checkout. Sistera is not responsible for delays caused by incorrect or incomplete addresses or packages marked as delivered by the carrier. If a package is returned due to an address issue, additional shipping fees may apply.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost, please contact us within 7 days of delivery at support@getsistera.com We will work with you to resolve the issue as quickly as possible.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control. Sistera is not responsible for delays caused by carriers, customs, or unforeseen events.
Contact Us
If you have any questions about shipping, contact us at support@getsistera.com